Support

We usually reply within two days.

Email support@promptly.aalveli.com. To report someone, use Report in the app instead: it sends us the message itself, so we can act faster.

Friendly and Close

Every friend starts as Friendly. You can choose Close for someone on their profile; a chat becomes Close only when you both choose it. Close chats have no daily limits, every image style, images that show straight away, and chat themes. Groups are always Friendly.

Why is an image hidden?

In Friendly chats and groups, images and photos wait until you tap Show, so nobody can put a picture in front of you without your OK. Tap Decline to keep it hidden. A real photo used as a group's photo also waits for your Show, in Group info.

Reporting and blocking

If someone is in immediate danger, contact your local emergency services first.

Unsend

Press and hold your own message and tap Unsend. It's removed for everyone, and the chat shows that a message was unsent.

Groups and invite links

In a group, open the ⋯ menu, then Group info. Admins can rename the group, change its photo, add friends, remove people, make other admins, and create an invite link or QR code. Anyone with the link can join, so share it carefully; an admin can reset it (the old link stops working) or turn it off.

Notifications

To silence a chat, open its ⋯ menu and choose a mute. Muted chats don't notify you and stay out of the unread badge.

Forgot your password

On the sign-in screen, tap Forgot your password? We'll email you a code to set a new one. Check your spam folder if it doesn't arrive within a few minutes.

Deleting your account

Me > Delete account, or see all the options.